Top Solutions for Vivint Thermostat Not Working

To fix a vivint thermostat that is not working, check if the thermostat is correctly connected to wi-fi and if it has power. If it is not connected, try resetting the wi-fi or reprogramming the thermostat.

If the thermostat still does not work, contact customer service for assistance. Vivint thermostats are designed to make your home as comfortable as possible while saving you money on your energy bills. However, sometimes things can go wrong, causing the thermostat to stop working.

This can be frustrating, especially during extreme weather conditions. If you are experiencing problems with your vivint thermostat, it is important to address the issue as soon as possible. In this article, we will discuss some common causes of vivint thermostat malfunctions and how you can fix them. By the end of this guide, you should be able to restore your thermostat’s performance and keep your home at a comfortable temperature.

Top Solutions for Vivint Thermostat Not Working


Why Your Vivint Thermostat Might Not Be Working

Vivint is renowned for its innovation in home automation systems, including smart thermostats. However, even the most sophisticated technology can experience issues sometimes, leaving you in an uncomfortable home setting. It can be challenging to know what exactly is causing your vivint thermostat to malfunction, but understanding the likely causes can help you to take steps to fix the issue.

Expanding On The Types Of Issues That Can Cause A Vivint Thermostat To Stop Working

There are many possible reasons why your vivint thermostat may experience malfunctions. Here are the most common ones:

  • Power source issues: If your thermostat lacks enough power or has no power at all, it may cease functioning. A power outage, dead batteries, or a tripped breaker may cause this problem.
  • Wi-fi connectivity issues: If your thermostat is unable to connect to the internet or is experiencing connectivity issues, it may cause problems. Check the wi-fi router and connection settings to resolve any potential connectivity issues.
  • Firmware issues: Vivint smart thermostats often have firmware updates that correct bugs or glitches in the system. If you haven’t performed an update recently, your thermostat may start to malfunction.
  • Faulty wiring: If your thermostat wiring is faulty, it may cause it to malfunction. This is a severe issue that may necessitate calling for professional assistance.
  • Sensor issues: If your thermostat’s sensors are not accurately recording temperature changes, it can cause system malfunctions. Check the sensor’s location, batteries, and functionality to ensure they’re working properly.
  • Software or app issues: If the vivint app or thermostat software is not functioning correctly, it may cause connectivity issues with your device. Check for software updates, and if that is unsuccessful, contact vivint support.

It’s critical to know the reason for your vivint thermostat malfunction to get it up and running correctly. Before attempting any fixes, make sure you understand the cause of the problem. That way, you can identify the correct solution.

Troubleshooting Your Vivint Thermostat

Vivint thermostats are great devices that help to regulate the temperature of your home. However, they may sometimes malfunction, and you may need to troubleshoot the device. Some common issues that you may experience with your vivint thermostat include failure to start, not responding to your commands, and syncing issues.

Below is a step-by-step guide to help you troubleshoot your vivint thermostat.

Step-By-Step Guide To Troubleshooting Your Vivint Thermostat

  • Ensure your vivint thermostat is connected to the wi-fi. If your thermostat is not connected to the wi-fi, it won’t function correctly.
  • Verify that the temperature settings are correct. Sometimes you may think your thermostat is malfunctioning when in reality, it’s just poorly set-up.
  • Check the power. Ensure that your thermostat is getting adequate power.
  • Check the filters. Dirty filters can cause your thermostat to function poorly. Clean or replace the filters, if necessary.

Different Methods To Diagnose The Issue

  • Check for any loose or disconnected wires. Sometimes, wires may become loose or disconnected, causing the thermostat to malfunction.
  • Check the sensors. Sensors can sometimes get dirty or blocked, which could cause the thermostat to function poorly. Ensure that your sensors are clean and free of any obstructions.
  • Reset the thermostat. Resetting the thermostat can sometimes solve the problem. To reset the device, go to the menu, and select the reset option.
  • Check your battery. Most vivint thermostats come with a backup battery in case of power loss. Ensure that the batteries are charged.
  • Contact customer support. If all else fails, contact vivint’s customer support team for more assistance.

By following the listed troubleshooting steps, you can fix most issues related to your vivint thermostat. However, if none of the above methods work, it may be time to contact vivint’s professional support team for help.

Top Solutions For Vivint Thermostat Issues

Are you having trouble with your vivint thermostat? Fret not because there are solutions to common issues that you can try before calling customer support. Here are some of the top solutions that can help turn your vivint thermostat back to normal.

Resetting The Vivint Thermostat

If your vivint thermostat is acting up, resetting it may do the trick. To reset your thermostat, follow these steps:

  • Locate the reset button on the thermostat
  • Press and hold the button for about five seconds
  • Release the button when the thermostat reboots

Checking For Loose Or Disconnected Wires

Loose or disconnected wires can also be a cause of vivint thermostat issues. Here’s what you can do:

  • Turn off the thermostat
  • Check the wiring to ensure that all wires are properly connected
  • Tighten any loose wires
  • Turn the thermostat back on

Replacing Batteries

Another easy solution is to replace the batteries of your vivint thermostat. Follow these steps to replace the batteries:

  • Remove the thermostat from the wall mount
  • Remove the old batteries
  • Insert new batteries
  • Put the thermostat back on the wall mount

Updating Firmware To The Latest Version

Software updates can also resolve issues with your vivint thermostat. Here’s how you can check for updates:

  • Press the menu button on the thermostat
  • Go to settings
  • Check for software updates
  • If an update is available, follow the prompts to install it

Contacting Vivint Customer Support

If all else fails, don’t hesitate to contact vivint customer support for assistance. They have a team of experts who can help resolve any technical issues you’re having with your vivint thermostat.

There are several solutions to try if your vivint thermostat is not working, including resetting it, checking for loose or disconnected wires, replacing batteries, updating firmware, and contacting customer support. Use these tips to troubleshoot your thermostat and get it back to working correctly.

Preventing Future Issues With Vivint Thermostat

Your vivint thermostat is a highly efficient device that helps regulate your home’s temperature. To prevent future issues with your thermostat, it’s essential to take good care of it. Here are some tips and tricks for maintaining your vivint thermostat in top condition:

Tips And Tricks For Maintaining A Vivint Thermostat

Keep The Thermostat Free From Debris

When dust, dirt or debris accumulate around your vivint thermostat, it can significantly interfere with its functioning. To prevent this from happening, make sure to clean the thermostat face from time to time. A microfiber cloth works best for this task.

Schedule A Regular Maintenance Check

Regular maintenance checks are vital for maintaining your vivint thermostat’s excellent condition. It would be best if you arranged annual maintenance checks for your vivint thermostat to detect any potential underlying issues.

Adjust Your Thermostat Settings Properly

Setting your vivint thermostat to a comfortable temperature can help improve its performance. Aim to keep your thermostat set at the right temperature, depending on the time of day and your specific needs. During the winter, set it at around 68°f, and in summers, you may consider setting it around 78°f.

Common Mistakes To Avoid

Avoid Installing Your Thermostat In The Wrong Location

When installing your vivint thermostat, be sure to keep it in an area with minimal temperature fluctuations. The thermostat should be placed away from direct sunlight, drafty areas, and doors and windows that open often.

Avoid Battery Issues

Make sure to check your vivint thermostat’s battery level regularly. If the battery level is low, replace it promptly to avoid any issues.

Avoid Mishandling Your Thermostat

Avoid dropping the thermostat or exposing it to heat or cold, as this can cause some internal damage.

Maintaining your vivint thermostat in top condition doesn’t have to be a complicated task. You need to keep it free from debris, regularly schedule maintenance checks, adjust your settings properly, avoid installing it in the wrong location, check battery levels, and avoid mishandling it.

Following these simple tips and tricks will help ensure your vivint thermostat works at optimal efficiency all year round.

Frequently Asked Questions Of Vivint Thermostat Not Working

Why Is My Vivint Thermostat Not Turning On?

Your vivint thermostat may not be turning on due to a faulty power source, low battery, or a malfunctioning thermostat.

How Do I Reset My Vivint Thermostat?

Press and hold the center button until the temperature begins to flash, select “reset” and confirm the action.

Why Does My Vivint Thermostat Keep Disconnecting?

Your vivint thermostat may keep disconnecting due to poor wi-fi signal or a problem with the vivint app.

How Do I Troubleshoot My Vivint Thermostat?

Check the power source, wi-fi connectivity, thermostat settings, and update the vivint app to troubleshoot any issues.

Can I Replace My Vivint Thermostat Myself?

Vivint recommends that a certified technician installs or replaces the thermostat, as it involves working with electrical systems.


If your vivint thermostat is not working properly, it can be incredibly frustrating, especially if the temperature in your home is uncomfortable. However, before you panic and call a professional, there are a few things you can do to troubleshoot the issue.

Start by checking the thermostat’s power source and ensuring that it is connected properly. If that doesn’t work, try resetting the thermostat or checking the wiring. In some cases, the issue may be more complex and require the help of a professional technician.

By following these simple steps, you can save yourself time, money and hassle. Remember, proper maintenance is key to keeping your vivint thermostat functioning at its best. Regularly check it for any signs of wear and tear and address any issues promptly.

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